All orders placed between 1st December 2023 and 25th December 2023 are eligible for returns until 5 January 2024, to account for any holiday gifting.

If your Black Friday Affair purchase is not exactly what you are looking for, you have 7 days from receiving your order to confirm your return or exchange.

Black Friday Sale orders that are returned, are subject to refund in the form of a store credit, gift card or product exchange, but no refund on the original payment method.

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Return labels are at your own cost and the pricing depends on carrier service and location.

Please note: worn glasses and/or incomplete orders are not eligible for a refund and/or exchange.

Returns and Exchanges during Hot City Sale:

Hot City Sale orders that are returned, are subject to refund in the form of a store credit, gift card or product exchange, but no refund on the original payment method.

Email us at customerservice@lexxola.com and we will send over the instructions.

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at your own cost, pricing depends on carrier service and location, however we will ship your exchange out free of charge.  Email us at customerservice@lexxola.com and we will send over the instructions.

We are so sorry to hear this! We use the highest quality materials and techniques to build your frames, however should the unfortunate circumstance of a faulty item occur please contact us at customerservice@lexxola.com immediately upon receipt with photographs of the defects. We will endeavour to resolve this issue as quickly as possible.

Our partner Klarna is a trusted payments service provider, who is offering flexible shopping and purchase experiences to consumers around the world.

Klarna is available in the following countries:

United Kingdom

*Disclaimer: Lexxola is not a lender and does not make credit decisions. When you choose to pay with Klarna, all financing and installment plans are offered by Klarna, and your eligibility is subject to Klarna's credit approval. Please review Klarna's terms and conditions before making your purchase.

Shop now. Pay later with Klarna.

Here’s how it works:

Add products to your Shopping Bag and select “Klarna” when you check out

Enter a few personal details and you’ll know instantly if you’re approved

Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Pay online or in the app Review your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: https://www.klarna.com/app

Log in online: https://app.klarna.com/login

Chat with customer service: https://www.klarna.com/us/customer-service/

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay later in 30 days work?
Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

How does Pay in 3 instalments work?
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay later in 30 days/Pay in 3 instalments?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days and Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay later in 30 days/Pay in 3 instalment orders at the same time?
Yes, you can. If you see Klarna Pay later in 30 days/Pay in 3 instalments when you go to an online checkout then Pay later in 30 days/Pay in 3 instalments is available to you. Every time you use Pay later in 30 days/Pay in 3 instalments, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?
Klarna offers Pay later in 30 days/Pay in 3 instalments based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days/Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days/Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days/Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay later in 30 days/Pay in 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?
When you use Pay later in 30 days/Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments for Pay later in 30 days to Klarna?
You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.

How do I make repayments for Pay in 3 instalments to Klarna?
Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

I have been asked to go to the Klarna site. Is this correct?
If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Can I pay before the due date?;
Yes. Just go to the Klarna app or log onto www.klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by LEXXOLA. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens if I don’t pay for my Pay later in 30 days order on time?
Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my Pay in 3 instalments order on time?
Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my Pay later in 30 days order?
As pay later is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future

What happens if I don’t pay for my Pay in 3 instalments order? If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

I've received a statement, but I've not yet received my goods.
If you have not received your goods please email LEXXOLA (customerservice@lexxola.com) to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?
As soon as LEXXOLA has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 10 business days.

I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?
Once LEXXOLA has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?
Once lexxola has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Yes! All our glasses offer 100% protection from UVA and UVB rays. 

We use bio-acetate, a recent triumph that makes biodegradable frames a reality. Our metal frames are made from surgical grade steel. 

Yes! Take your frames to your optometrist and they will be able to switch the lenses for your prescription.

For wholesale enquiries, please email wholesale@lexxola.com

Yes, we love hearing your ideas! We work closely with our community to design all of our future styles.

Please submit your design ideas to customerservice@lexxola.com with the subject line ‘Lexxola Design Idea’, and we will be happy to chat!

Currently we do not have any stockists, the only place you can purchase Lexxola is our website. 

Yes, we’d love to hear from you. Please email customerservice@lexxola.com. 

We’d love to assist. Please email hey@lexxola.com. 

We are always looking for exciting new talent, please email careers@lexxola.com with your CV. 

We use 100% Bio Acetate, a recent triumph in sustainability making biodegradable frames a reality. Our manufacturing is powered by green energy, it mitigates waste through dynamic production and packages using 100% recycled materials.

Bio-acetate is a sustainable version of acetate which makes no compromise on quality. It is made from renewable materials and biodegrades after only 115 days.